Clinical Oncology
Volume 21, Issue 3 , Pages 218-225 , April 2009

The Utility of Publicly Reported Cancer Treatment Wait Time Information for Patients and Health Care Providers

  • A.C. Whitton

      Affiliations

    • Cancer Care Ontario, Toronto, Canada
    • Corresponding Author InformationAuthor for correspondence: A. C. Whitton, Cancer Care Ontario, 620 University Avenue, Toronto, Ontario, M5G 2L7, Canada. Tel: +1-416-971-9800; Fax: +1-416-217-1281.
  • ,
  • E. Green

      Affiliations

    • Cancer Care Ontario, Toronto, Canada
  • ,
  • W.K. Evans

      Affiliations

    • Juravinski Cancer Centre at Hamilton Health Sciences, Hamilton, Canada
  • ,
  • M. Fitch

      Affiliations

    • Odette Cancer Centre, Toronto, Canada
  • ,
  • B. Golden

      Affiliations

    • Rotman School of Management, University of Toronto, Canada
  • ,
  • D. Soman

      Affiliations

    • Rotman School of Management, University of Toronto, Canada
  • ,
  • E. Gutierrez

      Affiliations

    • Cancer Care Ontario, Toronto, Canada
  • ,
  • E. Holowaty

      Affiliations

    • Cancer Care Ontario, Toronto, Canada
  • ,
  • A.R. Jadad

      Affiliations

    • Centre for Global eHealth Innovation, University Health Network & University of Toronto, Toronto, Canada

Received 20 February 2008 ,Revised 19 November 2008 ,Accepted 10 December 2008.

References 

  1. Huang J, Barbera L, Brouwers M, Browman G, Mackillop WJ. Does delay in starting treatment affect the outcomes of radiotherapy? A systematic review. J Clin Oncol. 2003;21:555–563
  2. Chen Z, King W, Pearcey R, Kerba M, Mackillop WJ. The relationship between waiting time for radiotherapy and clinical outcomes: a systematic review of the literature. Radiother Oncol. 2008;87:3–16
  3. Eilers G. Improving patient satisfaction with waiting time. J Am Coll Health. 2004;53:41–43
  4. Pruyn A, Smidts A. Effects of waiting on the satisfaction with the service: beyond objective time measures. Int J Res Marketing. 1998;15:321–334
  5. Houston MB, Bettencourt LA, Wenger S. The relationship between waiting in a service queue and evaluations of service quality: a field theory perspective. Psychol Marketing. 1998;15:735–753
  6. McCarthy K, McGee HM, O'Boyle CA. Outpatient clinic waiting times and non-attendance as indicators of quality. Psychol Health Med. 2000;5:287–293
  7. Soman D, Shi M. Virtual progress: the effect of path characteristics on the perceptions of progress and choice. Manage Sci. 2003;49:1229–1250
  8. Fox S, Fallows D. Health searches and email have become commonplace, but there is room for improvement in searches and overall Internet access. Pew Internet & American Life Project. Available from: http://wwwpewInternet.org/pdfs/PIP_Health_Report_July_2003.pdf
  9. Boston MM, Ruwe E, Duggins A, et al. Internet use by parents of children undergoing outpatient otolaryngology procedures. Arch Otolaryngol Head Neck Surg. 2005;131:719–722
  10. James N, Daniels H, Rahman R, et al. A study of information seeking by cancer patients and their carers. Clin Oncol. 2007;19:356–362
  11. Sastry S, Carroll P. Doctors, patients and the Internet: time to grasp the nettle. Clin Med. 2002;2:121–133
  12. Glenton C, Paulsen EJ, Oxman AD. Portals to wonderland: health portals lead to confusing information about the effects of health care. BMC Med Inform Decis Mak. 2005;5:1–8
  13. Matthews SC, Camacho A, Mills PJ, et al. The Internet for medical information about cancer: help or hindrance?. Psychosomatics. 2003;44:100–103
  14. Chen X, Siu L. Impact of the media and the Internet on oncology: surveys of cancer patients and oncologists in Canada. J Clin Oncol. 2001;19:4291–4297
  15. Peterson M, Fretz P. Patient use of the Internet for information in a lung cancer clinic. Chest. 2003;123:452–457
  16. Sandoval G, Brown A, Sullivan T, et al. Factors that influence cancer patients' overall perceptions of the quality of care. Int J Qual Health Care. 2006;18:266–274

PII: S0936-6555(08)00492-5

doi: 10.1016/j.clon.2008.12.003

Clinical Oncology
Volume 21, Issue 3 , Pages 218-225 , April 2009